General Terms And Conditions
1.1 These General Terms and Conditions apply to the entire range of Robby Fish BV in its web shop and to all distance contracts entered into between the consumer and Robby Fish BV. By ordering in the web shop, the consumer accepts the General Terms and Conditions.
1.2 In addition to these General Terms and Conditions, if explicitly stated, additional terms and conditions may apply to certain products.
2 REALIZATION OF THE AGREEMENT
2.1 The agreement is concluded when the consumer has accepted the offer of Robby Fish BV electronically.
2.2 If the consumer has accepted the offer electronically, Robby Fish BV will immediately confirm receipt of the acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed, the consumer can dissolve the agreement.
2.3 Robby Fish BV takes appropriate technical and organizational measures to secure the electronic transfer of data and ensures a secure web environment.
2.4 Robby Fish BV can - within legal frameworks - inform itself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If Robby Fish BV has good reasons not to enter into the agreement on the basis of this investigation, it is entitled to refuse an order or request with reasons.
2.5 Robby Fish BV is free to refuse an order or request or to attach special conditions to the execution. This choice lies entirely with Robby Fish BV and it does not have to motivate this. If Robby Fish BV refuses an order or request, Robby Fish BV will immediately notify the consumer.
3 THE OFFER
3.1 If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
3.2 The offer contains a complete and accurate description of the products and / or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If Robby Fish BV uses images, these are a true representation of the products and / or services offered. Obvious mistakes or errors in the offer are not binding for Robby Fish BV.
3.3 The website contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in particular:
the price including VAT;
the possible costs of delivery;
the way in which the agreement will be concluded and which actions are required for this;
whether or not the right of withdrawal applies;
the method of payment, delivery or performance of the agreement;
the term for accepting the offer, or the term for adhering to the price.
4 THE PRICE / SHIPPING COSTS
4.1 The prices at the time of ordering a product are applicable. All prices are expressed in Euros, in accordance with the legal regulations in this regard and include VAT.
4.2 Special offers are only valid for the period of validity as stated in that offer. This listing is printed in a magazine / flyer / newsletter or is listed on the website related to that special offer.
4.3 The prices mentioned in the webshop are exclusive of shipping costs. It does not matter whether the consumer orders one or more products for the amount of the shipping and cash on delivery costs, the final total is decisive.
5.1 Orders via the webshop can be paid in the following ways: direct online payment
Robby Fish BV can expand the payment options. Other payment options will then in any case be made known via the internet site.
5.2 In the event that a payment term has been agreed with Robby Fish BV, the consumer is in default by the mere expiry of this term. Payment terms can only be agreed in writing under conditions to be set and agreed at that time.
5.3 In the event that a payment method is chosen with a credit card, the terms and conditions of the relevant card issuer apply. Robby Fish BV is not a party in the relationship between the consumer and the card issuer.
5.4 All (extra) judicial costs of whatever nature, including collection costs, that Robby Fish BV will incur as a result of the consumer's non-compliance with his (payment) obligations will be borne by the consumer.
5.5 In the event of late payment, Robby Fish BV is authorized to dissolve the agreement with immediate effect or to suspend (further) delivery until the moment when the consumer has made his payment.
6.1 Robby Fish BV sends, (itself or) via a third party, the accepted orders as soon as possible in order of arrival. If a product is in stock, the average delivery time is 3 working days from the order date. (to an address in Belgium)
6.2 If a delivery cannot take place or cannot take place within the average term, for example in the event that the products are not in stock, the consumer will be notified by e-mail as soon as possible.
6.3 Robby Fish BV is not liable for any damage whatsoever as a result of exceeding the announced delivery times.
7 RETURNS AND RIGHT OF WITHDRAWAL
7.1 The consumer is obliged to carefully inspect the products or have them inspected immediately upon receipt. If defects are found in the packaging, the customer must immediately take photos and e-mail them to ROBBY FISH BV: [email protected] Then the customer waits for feedback from ROBBY FISH BV and further steps will be taken.
7.2 With regard to products purchased in the web shop, the return of the products to the web shop without giving reasons is permitted. This within 14 days after delivery of the product in question, which is the reflection period, provided the products have not been worn or used in any other way. The consumer can return the article via the return slip on the website and will then receive his money back if the product is still in new condition.
7.3 If the consumer has made use of his right of withdrawal as stated in the previous paragraph, Robby Fish BV will arrange for a refund within 30 days of the amount paid by the consumer, excluding shipping costs.
7.4 Exchange is not possible.
8 RESERVATION OF OWNERSHIP
8.1 The articles remain the property of Robby Fish BV until the full invoice amount has been paid by the consumer.
8.2 The consumer may not tax, sell, resell, alienate or otherwise encumber the products before ownership has passed.
9 WARRANTY AND LIABILITY
9.1 Robby Fish BV guarantees that the products and / or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and / or usability and the legal requirements existing on the date of the conclusion of the agreement. provisions and / or government regulations.
9.2 Robby Fish BV is never obliged to pay any direct or indirect compensation to the consumer or others, unless there is intent or gross negligence on the part of Robby Fish BV.
9.3 If Robby Fish BV, for whatever reason, is obliged to compensate any damage, the compensation will never exceed an amount equal to the invoice value with regard to the product that caused the damage.
9.4 Despite the constant care and attention that Robby Fish BV pays to the composition of the website, it is possible that information published on the website is incomplete and / or incorrect.
9.5 The information on the website is regularly supplemented and / or adjusted. Robby Fish BV reserves the right to make any changes with immediate effect and without notice.
9.6 The consumer is obliged to indemnify Robby Fish BV against any claim that third parties may assert against Robby Fish BV with regard to the implementation of the agreement, insofar as the law does not prevent the relevant damage and costs from being borne by the customer. consumer should come.
9.7 It is possible that Robby Fish BV includes links on its internet site to other internet sites that may be interesting or informative for the visitor. Such links are purely informative. Robby Fish BV is not responsible for the content of the internet site to which reference is made or the use that can be made of it.
10 FORCE OF THE MAJORITY
10.1 In the event of force majeure, Robby Fish BV is not obliged to fulfill its obligations towards the consumer, or the obligation will be suspended for the duration of the force majeure.
10.2 Force majeure is understood to mean any circumstance beyond its control, which prevents the fulfillment of its obligations towards the consumer in whole or in part. These circumstances include pandemic, strikes, fire, business disruptions, power failures, non-delivery or late delivery by suppliers or other third parties and the lack of any government license. Force majeure also includes failures in a (telecommunication) network or connection or communication systems used and / or the unavailability of the internet site at any time.
11 INTELLECTUAL OWNERSHIP
11.1 The consumer explicitly acknowledges that all intellectual property rights of displayed information, signs, communications or other expressions with regard to the products and / or with regard to the internet site rest with Robby Fish BV, its affiliated companies, its suppliers or other entitled parties. . Intellectual property rights are understood to mean patent, copyright, trademark, design and design rights and / or other (intellectual property) rights, including sui generis rights to databases and topography of semiconductor products, or other products, as well as whether or not patentable technical and / or commercial know-how, methods and concepts.
11.2 The consumer undertakes not to make any infringing use of the intellectual property rights as described in this article.
12.1 By ordering, the consumer simultaneously gives permission to Robby Fish BV to use the consumer's personal data if necessary. Robby Fish BV uses the consumer's data only to the extent necessary for the performance of the services. The personal data provided by the consumer will not be provided to a third party for commercial purposes without the consent of the consumer.
12.2 The consumer's data will only be kept insofar as this is necessary for the realization of the purposes for which the personal data are obtained and processed by Robby Fish BV. In addition to the execution of the agreement, this is understood to mean realizing marketing objectives and maintaining the customer relationship with the consumer.
13 PERSONAL DATA / AGE LIMIT
13.1 Robby Fish BV does not accept orders from persons under the age of 18.
14 APPLICABLE LAW
14.1 All offers and agreements of Robby Fish BV are exclusively governed by Belgian law, with the exception of the rules of private international law. In case of disputes, only the courts of Antwerp are competent.
15.1 The customer service email address is [email protected] Complaints are usually handled within 10 days. If this is not possible for any reason, the consumer will be informed of the delay period.
15.2 The consumer has the opportunity to submit the dispute to an independent disputes committee. This may be: Consumer Ombudsman Service, Koning Albert II-laan - 1000 Brussels - www.consumentenombudsdienst.be, which does not affect the right of the customer to submit the dispute to a competent court.
16 COMPANY INFORMATION AND CUSTOMER SERVICE
Robby Fish BV is located at Fortbaan 68, 2160 Wommelgem and registered in the CBE under number: BE 0807 826 292. RPR Antwerp.
Customer service can be reached on the number: +32/3 366 45 65 or by email at: [email protected]
From Tuesday to Friday from 9 am to 6 pm and on Saturday from 9 am to 5 pm. Closed on Sundays, Mondays and public holidays.
Last adjustment: 08/2020